GoHotelly
3-star hotel Check-out 12:00

Hotel Casa Mallorca

Hotel Casa Mallorca offers a 4.9-star stay with clean, air-conditioned rooms, free Wi-Fi, breakfast, and parking. Enjoy a family-friendly atmosphere and convenient downtown location near restaurants, shops, and easy beach access. Experience warm hospitali

82, Av. Puertos 82, 77508 Cancun, Q.R., Mexico View on map
9.8/10
Exceptional Based on 49 recent guest reviews
Free Wi-Fi Free breakfast Free parking Air-conditioned Pet-friendly
What recent guests emphasize

Exceptional hospitality and home-like atmosphere

Guests highlight the warmth of the family-run environment, cleanliness, and convenient location near downtown Cancun. The property offers a quiet retreat from tourist areas while providing easy access to local attractions and amenities.

Guests often praise

  • Warm, friendly, and accommodating family owners who create a welcoming atmosphere
  • Impeccably clean rooms and bathrooms with fresh linens and good air conditioning
  • Convenient location in a residential neighborhood with nearby restaurants, shops, and transportation options
  • On-site café offering tasty food, coffee, and fresh baked goods shared by the hosts
  • Free reliable Wi-Fi and helpful staff who speak English

Worth knowing

  • This homestay is situated away from the tourist-heavy hotel zone, providing a more local experience
  • City noise is audible due to the downtown location, which might affect light sleepers
  • No pool or fitness center on site
  • Signage for the property is minimal; advance notice is recommended when arriving early or late
  • Easy access to public transport and taxis but requires short walks to main streets

Best for

  • Travelers seeking an authentic, family-run homestay experience in Cancun
  • Visitors wanting a quiet, clean place outside the main hotel zone yet close to local culture and dining
  • Guests valuing personalized service and interactions with local hosts
  • Those looking for comfortable accommodations with free Wi-Fi and included breakfast
  • Explorers interested in nearby attractions like Isla Mujeres, MUSA, and Mercado 28
Compare booking partners

Open this hotel on the platform you trust.

GoHotelly doesn't process bookings — we open this property on each partner so you can compare live rates, cancellation rules and loyalty perks side by side.

Some links are affiliate — if you book, GoHotelly may earn a small commission at no extra cost to you. Read the full disclosure.

About this property

Welcome to Hotel Casa Mallorca

Hotel Casa Mallorca stands as a shining example of genuine hospitality in the heart of Cancun’s vibrant downtown. With an exceptional rating of 4.9, this family-owned boutique hotel offers a blend of comfort, warmth, and authenticity seldom found in larger, impersonal resorts. Each interaction here feels like a visit to a close friend’s home, where the owners’ kindness and attentiveness create an inviting atmosphere that truly sets the property apart.

Guests consistently praise the pristine cleanliness of the rooms and bathrooms, where fresh linens and scented towels enhance the sense of care and detail. The small, well-appointed rooms are equipped with air conditioning and reliable Wi-Fi, meeting the needs of both leisure and business travelers. The intimate scale—approximately ten rooms—ensures a quiet, restful environment away from the usual tourist bustle.

Located at 82, Av. Puertos, the hotel enjoys a strategic yet peaceful position in a residential area of Cancun, providing easy access to local shops, dining, and public transportation. This location appeals especially to guests seeking an authentic cultural experience beyond the typical hotel zone. The beach is just a short 12-minute bus ride away, making it feasible to enjoy both city life and coastal relaxation without hassle.

One of the most enchanting aspects of Hotel Casa Mallorca lies in its people. The owner family, including Diana and a spirited senior gentleman known for sharing freshly baked cookies, embody the heartfelt service that distinguishes the hotel. Personalized breakfast offerings, a cozy onsite restaurant, and helpful recommendations enrich the guest experience, turning stays into memorable occasions. Moreover, the pet-friendly policy welcomes travelers accompanied by their furry friends, adding an extra layer of comfort and inclusivity.

The seamless blend of friendly service, immaculate accommodations, and authentic location transforms Hotel Casa Mallorca into more than a place to rest; it becomes a meaningful part of the Cancun adventure. Whether guests are drawn by the charm of a boutique retreat, the convenience of downtown amenities, or the warmth of a family-run home, Hotel Casa Mallorca delivers with sincerity and grace.

Summary compiled by GoHotelly editors from verified guest reviews, partner descriptions and editorial notes.
Facilities & essentials

What's on-site and what you should know before you arrive

The short version: what's available day-to-day, and the key practical details most travelers search for.

Most popular facilities

Free Wi-Fi
Free breakfast
Free parking
Air-conditioned
Pet-friendly
Restaurant
Airport shuttle

Not available at this property

Pool
Fitness center
Verified guest reviews

What recent guests are actually saying

Reviews from travelers who stayed here in the last 12 months, grouped to help you spot the pattern quickly.

CT
Christen Tino Nov 20, 2025
10

Very nice and clean hotel. And the owner family is soo super friendly. Definitely recommend this place.

DS
David Slot Nov 18, 2025
10

We stayed in 2023 in this lovely boutique hotel. It was such great experience: the hotel interior was super, the bathrooms were very clean, the sheets and the towels in the room had fresh scent. Also the food was very tasteful. The owners were very helpful and polite. But the best thing was the 70 year old man who always has a smile on his face and even shared with us freshly baked cookies and cake, which his wife made. For me it was the best hotel experience in my life. And I felt compelled to write this review because the people in this hotel deserved it.

LS
Liz Schwellenbach Nov 12, 2025
10

My son and I stayed here one night. This family was wonderful, the property beautiful, the room and bed clean and comfortable, the food and coffee fun and yummy. It was quiet and charming, and taking a taxi and uber were no problem. Thank you for your kindness Casa Mallorca.

ME
Mahdi Esmaily Nov 09, 2025
10

Love this place. Very friendly staff. The rooms are very clean. The location, although not being in hotel zone, is conveniently located with easy access to restaurants and stores. In fact you get a small restaurant downstairs!

DP
David Pehrson Oct 15, 2025
10

Very nice family-owned hotel... Diana and her family have made me feel more like a guest in their home than a customer in their place of business. Rooms are superbly clean. It's in a very residential neighborhood not touristy at all which I prefer. And the beach is a quick 12-minute bus ride away which costs around $0.50 American

JC
James Clark Sep 28, 2025
10

For my 1st visit to Cancun, my goal was to experience more of downtown culture, before moving to the hotel zone for a few nights. Mission accomplished. My stay here was great! This is small family run hotel. I’m not sure, but maybe there are 10 rooms. My room/bathroom was super clean, wifi and a/c worked great, etc. Diana speaks perfect English and is super nice. She was around all day to help out. My only note is that you can hear general city noise. Not a big deal for me, but I just wanted to note. As some have posted in reviews, there are no signs for this place. If you arrive during the day when the restaurant is open, you can enter there. If you are arriving super early or late, you might want to just drop them a message to give a heads up. As for location…You can hail a taxi or city bus from the main street, about 100’ away. A large Soriana supermarket is very close, but I liked the Chedraul more, just a few minutes further. Mercado 28 is about a 1-mile walk. There are a bunch of restaurants in close proximity. They also operate a restaurant and café window store in the hotel. I only ate there once, but it was excellent. Thank Casa Mallorca for your hospitality!

JO
Jones Oliver Sep 17, 2025
10

My car broke down and I needed a place to stay, while it was being repaired. I read the reviews about this hotel and they were all good. I decided to try it and all the reviews were correct. A convenient location in Cancun with plenty of restaurants and shopping options within a comfortable walking distance. This is a family run business and they all do a great job managing the business and taking care of guests. The WiFi was excellent. There is a cafe on the first floor. Miguel speaks English and helped me with several things, while I stayed there.

MS
Michael Stalcup Sep 12, 2025
10

Great value stay, convenient downtown location and not far from the airport. We were greeted warmly and given recommendations for local food. Everyone we interacted with was very helpful and pleasant, and the room itself was clean with good wifi and utilities

Location & neighborhood

Where you'll find Hotel Casa Mallorca

Cancún, Quintana Roo, Mexico

Based on sightseeing, recreation, and getting around

  • Cancun International Airport 24 min Car
  • Cozumel International Airport 2 hr 30 Car
Things to do nearby

Worth the walk or a quick ride

Curated spots travelers usually pair with a stay in Quintana Roo. Distances are rough real-world times, not straight-line.

Isla Mujeres 4,213 reviews

Isla Mujeres

Quintana Roo, Mexico

4.7 · Island
MUSA 1,176 reviews

MUSA

Quintana Roo, Mexico

4.4 · Art Museum
Mercado 28 58,446 reviews

Mercado 28

Xel-ha Supermanzana 28 Manzana 13, 77509 Cancún, Q.R., Mexico

4.2 · Market
People also viewed

Similar Homestays in Quintana Roo

Hand-picked alternatives with a comparable feel, size and price band.

Melchor Ocampo 202, Santiago Juxtlahuaca, 69700 Santiago Juxtlahuaca, Oax., Mexico

Hotel Flores

Discover Hotel Flores in Santiago Juxtlahuaca, Oaxaca. Enjoy clean rooms, attentive service, free WiFi, and parking near the main...

3.6 (63) View
C. Altamirano 54, Ejidal, 91680 Jose Cardel, Ver., Mexico

Posada Olmeca

Discover Posada Olmeca, a peaceful and familyfriendly hotel in Jose Cardel, Veracruz. Enjoy clean, cozy rooms, free WiFi, and ac...

4.2 (89) View
C. 12 Nte., San José de Meza, 75484 Tecamachalco, Pue., Mexico

Auto Hotel Los Angeles

Discover Auto Hotel Los Angeles in Tecamachalco, Puebla. Rated 3.8, it offers a tranquil escape with top business amenities. Ideal...

3.8 (45) View
Guadalupe Victoria 335, Centro, 25000 Saltillo, Coah., Mexico

Hotel Rebeca

Hotel Rebeca offers a central Saltillo location ideal for business and solo travelers. Enjoy nearby dining, shopping, free WiFi, ...

3.2 (177) View
61618 Pátzcuaro, Michoacán, Mexico

Motel Henesys

Discover Motel Henesys in Pátzcuaro, Michoacán. Enjoy spacious rooms, excellent service, and convenient business amenities. Ideal ...

3.6 (29) View
Calz. de Tlalpan 1550, sineo, Miravalle, Benito Juarez, 03580 Ciudad de Mexico, CDMX, Mexico

Hotel Miramar Love

Experience tranquility at Hotel Miramar Love in Benito Juarez, CDMX. Enjoy airconditioned rooms, free WiFi, and parking near Wor...

4 (1,405) View
Calle 46 #198 x 35 y 37, Candelaria, 97780 Valladolid, Yuc., Mexico

Hotel Casa Bamboo

Experience spacious, stylish rooms at Hotel Casa Bamboo in Candelaria, Valladolid. Enjoy free WiFi, parking, a pool, and easy acc...

4.3 (365) View
Corregidora Ote. 54, Jardines de Catedral, 59600 Zamora de Hidalgo, Mich., Mexico

Posada Fenix

Discover Posada Fenix in Zamora de Hidalgo, Michoacán. Enjoy free WiFi, parking, kidfriendly rooms, room service, and a restaura...

3.2 (174) View
Guaymas, Centro, 83340 Bahía de Kino, Son., Mexico

Hotel Hacienda

Discover Hotel Hacienda in Guaymas, Sonora. Enjoy free WiFi, breakfast, parking, and a refreshing outdoor pool. Perfect for famil...

3.8 (173) View
C. Benito Juárez, 1ro de Mayo, 91685 José Cardel, Ver., Mexico

Hotel Ceros Garelli

Discover Hotel Ceros Garelli, a 4star hotel in José Cardel offering cozy rooms, excellent homemade cuisine, free WiFi, and free ...

4 (152) View
Share your stay

Stayed at Hotel Casa Mallorca? Help the next traveler decide.

Short, honest notes are more useful than long ones. A few sentences about what worked, what surprised you, and who the hotel is best for will go a long way.

Your email is only used to verify the review — it won't be shown publicly.